Frequently asked questions

Yes. We use the safest designs made by reputable manufacturers. All of our inflatable rides pass the State of Illinois mandatory ride inspection. Each inflatable is cleaned and disinfected between rentals. They are inspected onsite to ensure they are safe and ready. 

The rental cost does NOT include an operator unless specified. Customers are to provide adult supervision or, for an additional fee, our crew may be hired to monitor the equipment or supervise the event. 

Yes. For delivery to most areas in our region the minimum order amount is $150.00. If your items ordered do not meet the minimum you may select " you must cover the difference. There is no minimum purchase required for Customer Pick-ups. 

In general, most of the standard sized Bounce Houses and Combos can have (6-8) five-year olds. Add a couple more for the larger bounce houses. For older kids, decrease the number of riders. Much of it depends on how excitedly the kids are jumping and being observant of how they are playing together. For safety, have similarly-sized riders jumping at the same time. The standard bounce houses and units with "Kid" in their title are not recommended for adults. However, the interactive, giant slides and larger obstacle courses are great fun for teens and adults. Check the rules printed on the front of each inflatable for details. 

All reservations must be secured with a non-refundable deposit. For orders less than $400, the minimum deposit is $50. For orders of $400 or more, the minimum deposit amount is 25% of the booking. For online orders we only accept payments using these credit cards: Visa, MasterCard, Discover, and American Express. Personal checks may be accepted for payment if received at least 14 days prior to event. All balances must be paid prior to delivery--unless agreed to in writing. For deposits paid by charge card, the balances due will be charged to the same card the week of the event. All monies received are non-refundable. 

We understand the possible need to reschedule events or select a different unit due to weather. If the event-day weather is poor, there is no fee to cancel. The monies paid will be held as a rain check for one year, unless our crew has started their route. Once our crew leaves the warehouse, full payment is required and no rain check will be offered. If the rented equipment is substituted for something that costs less, the remaining balance paid will given in the form of a rain check. No refunds are given for cancellations.

Unless the weather is so bad as to risk our equipment, we leave the decision to cancel up to you on days in which there is a high chance of rain. Our main concerns are wind and rain. When winds blow higher than approximately 15 MPH, inflatables may become less safe. For most of our bounce houses and combos with roofs, our crew will often take the extra step of using an additional tarp to cover them. Though not waterproof, it greatly reduces exposure. Open units like slides and obstacle courses are better postponed if they cannot be put undercover.